Privacy policy
CONFIDENTIALITY
Your personal information will be used in a professional matter only. That information will be archived in secured and protected servers associated to your online account. Under no circumstances will we transmit your information to a third party or publish it anywhere.
The email address you provide will be used to send you the newsletter or to inform you about our services and promotions. If you do not which to receive such emails, you can write to us at info@laguildeculinaire.com.
Our online boutique uses cookies. They are needed for us to be able to associate items to your account. Once you are done with an order, the cookies are automatically deleted. If you decide to save your password, we will only keep that piece of information in order for you to relog next time.
SAFETY
At La Guilde Culinaire, we keep your shopping safe.
We collaborate with Desjardins and the online banking system Shopify to ensure the total confidentiality and safety of the information you provide us.
Your data and the data regarding your credit card are e-processed using an encryption algorithm that guaranties the safety of the information. Henceforth, the message cannot be intercepted or decoded by a third party.
La Guilde Culinaire meets the SSL safety guidelines in making sure that all your transactions are secured. All payments are processed directly by Desjardins.
La Guilde Culinaire keeps no transaction information regarding your payment methods. At every transaction, including refunds, you will need to provide the full information to us.
DATA DELETION
You have the right to request the deletion of the personal information we hold about you, including data obtained through a third-party login (for example, Facebook Login / Meta Login).
How to submit a deletion request:
Send a request by email to webmaster@laguildeculinaire.com including:
- Your full name
- The email address associated with your account
- The subject line "Data Deletion Request"
Processing time:
We will process your request within a maximum of 30 days of receipt. You will receive a confirmation once the deletion has been completed.
What gets deleted:
All personal information associated with your account (name, email, order history, information obtained through a third-party login such as Meta) will be deleted from our servers, unless we are legally required to retain certain data (for example, for tax or accounting purposes).
Login via Meta (Facebook):
If you used Facebook/Meta Login to create or access your account, you can also revoke our store's access to your Meta data directly from your Facebook settings. This action, combined with your deletion request to us, ensures your information is fully erased.
Login via Google:
If you used Google Login to create or access your account, you can also revoke our store's access to your Google data directly from your Google Account security settings. This action, combined with your deletion request to us, ensures your information is fully erased.